Privacy Policy – CASEME
Last Updated: 30 March, 2026
CASEME (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. We do not sell your personal data to third parties. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.
By using our website, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following categories of information:
a. Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
b. Payment Information
Payments are processed through secure third-party payment gateways. We do not store your debit/credit card details.
For Cash on Delivery (COD) orders, we may collect additional verification details such as phone confirmation before processing your order.
c. Technical & Usage Data
- IP address
- Browser type and device information
- Pages visited, session duration, and interaction data
d. Marketing & Communication Data
- Preferences for receiving marketing
- Interaction with emails, ads, SMS, and campaigns
2. How We Use Your Information
We use your data for legitimate business purposes, including:
- Processing and delivering orders
- Managing payments, including COD verification
- Providing customer support
- Improving website performance and user experience
- Sending transactional communications (order confirmations, shipping updates — these cannot be opted out of)
- Sending promotional communications via email, SMS, or WhatsApp (only where consent is provided)
- Running remarketing and advertising campaigns
- Preventing fraud, abuse, and unauthorized activity
3. Communication & Marketing
By providing your contact details on our website or during checkout, you expressly consent to receive communications from us via:
- Email (order updates, offers)
- SMS (order alerts, delivery updates, promotions)
- WhatsApp (order confirmations, support, marketing messages)
You may opt out of promotional communications at any time by following unsubscribe instructions or contacting us.
Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal.
4. Legal Basis for Processing
We process your data based on:
- Your consent (for marketing communications)
- Performance of a contract (order fulfillment)
- Compliance with legal obligations
- Legitimate business interests (fraud prevention, analytics, and improvements)
5. Sharing of Information
We do not sell your personal data.
We may share your information with:
- Payment processors (e.g., Razorpay, Stripe)
- Logistics and delivery partners
- Analytics providers (e.g., Google Analytics)
- Advertising platforms (e.g., Meta, Google Ads for remarketing)
- Communication tools (email, SMS, WhatsApp service providers)
- Technology providers (hosting, CRM systems)
These third parties only access necessary data and are obligated to protect it.
6. Cookies & Tracking Technologies
We use cookies, pixels, and tracking tools to:
- Enable website functionality
- Analyze traffic and user behavior
- Track conversions and improve ad performance
- Show personalized ads and remarketing campaigns (including abandoned cart reminders)
You can control or disable cookies through your browser settings. Some features may not function properly without cookies.
We currently do not respond to “Do Not Track” browser signals.
7. Data Retention
We retain your personal data only as long as necessary to:
- Fulfill orders and services
- Comply with legal and tax obligations
- Resolve disputes and enforce agreements
8. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your data.
However, no online system is 100% secure, and we cannot guarantee absolute security. By using our services, you acknowledge this risk.
9. Your Rights
Subject to applicable laws, you have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent for marketing communications
- Object to or restrict certain processing
We will respond to such requests within 7–15 working days.
To exercise your rights, contact us at:
support@daben.in
10. International Data Transfers
Your data may be processed or stored on servers located outside India. By using our services, you consent to such transfers in accordance with applicable laws.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices or content.
12. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
13. Compliance with Law
We may disclose your information if required to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or illegal activities
14. Grievance Officer (India Compliance)
In accordance with applicable Indian laws, the Grievance Officer is:
Name: IAN SWAMI
Email: support@daben.in
Response Time: Within 48 hours
15. Updates to This Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with a revised date.
16. Contact Information
For any questions or concerns:
📧 support@daben.in
📍 3928, First Floor,
Karol Bagh, Delhi – 110005, India
